Help Center

FAQ

Delivery

How much is delivery?

When will my order ship?

Where does Peachi Baby deliver?

How long does delivery take?

I'm having trouble with my tracking.

Help! I put in the wrong delivery address.

Will I be charged VAT & duties?

Product

How can I find more information about a product?

When will designs be restocked?

What are the cost benefits?

What are the environmental benefits?

What size are Peachi Baby nappies?

How many nappies do I need?

How do I put a nappy on?

Do I change the whole nappy or inserts only?

How often should you change cloth nappies?

How do I clean my Peachi Baby nappies?

What do I do with the poo?

What is a dry-pail?

My bamboo inserts have shrunk!

Help! I'm having some other problems!

Where are our nappies made?

Why don’t your nappies have a double gusset?

Peachi+

What is Peachi+ ?

Who can join?

Is there a limit to the number of points I can earn?

What do 'approved', 'pending' and 'cancelled' statuses mean?

My voucher isn't working

I referred a friend & they have returned their order. Will I get points?

I completed an activity but did not receive points!

Can I use my points at checkout?

Why did my points balance go down?

I'm having problems with Peachi+

Payments

When will my card be charged?

Can I remove a saved payment method?

What forms of payment do you accept?

What can I do if my payment is declined?

How does Klarna work?

Returns

I'd like to return or exchange an item.

I can't find my return slip.

Anything else

Can I sell Peachi Baby products on my own site?