Warranty

We take pride in working with an established and ethical manufacturer, using highest quality fabrics and materials. We are proud to offer a warranty on all of our products, which is extended to original owner of the product only, and proof of purchase must be supplied.

  1. All goods are guaranteed against defects in workmanship and materials for a period of 6 months from the date of purchase.
  2. At our discretion, we will organise repair or replacement and will cover associated postage costs.
  3. Please email us with details and pictures of products as soon as you notice any defects. 

CLAIMS COVERED BY WARRANTY:

Snaps (poppers), flaws in fabric, stitching, PUL, zippers.

CLAIMS NOT COVERED BY WARRANTY (NOT LIMITED TO):

  • Shrinkage in natural fibres (organic hemp/bamboo-cotton will shrink - this is normal)
  • Accidental damage on shell: PUL delamination from washing at high temperatures, excessive sun damage from drying, damage from tumble drying.
  • Accidental damage on inserts: via non-compliant wash routines, washing above 60 degrees, soaking, nappy barrier cream, fabric softeners, bleach, detergents containing: whiteners, dyes, perfumes, essential oils, vinegar, natural soaps.
  • Any type of modification such as cutting, stitching, removing aspects etc. (including the care label)
  • Excessive wear and tear
  • Improper use, care and storage of products.
  • Snags
  • Fading
  • Pilling 
  • Print placement
  • Incorrect use and fitting of the products including leaking.